Patients or family members may report concerns about the quality of care, safety, or service to any staff member, member of the medical staff, or clinic/unit manager. Patients or family members may also contact Patient Relations to express concerns or to share a compliment.
Who it's for
- Patients & Family
Desired Outcomes
- Info Sharing
- Resolution
Desired Privacy
- Confidential
Types of Complaints / Topics Addressed
Express concerns or share a compliment regarding the quality of care, safety, or service.
Disclaimers
Retaliation protection:
University of Washington policy prohibits retaliation against people who bring a complaint or participate in the complaint process. An employee who engages in retaliatory conduct is subject to appropriate corrective action, including dismissal.
Exception to confidentiality:
Any information shared in emails, tools, or reports may be subject to public records requests or released under federal and state law.
Process
What information you need to submit, what happens after
University of Washington Medical Center (UWMC) – Montlake and Northwest campuses:
Phone: 206-598-8382
Email: UWMCares@uw.edu
Address: UW Medical Center Box 356151, Seattle, WA 98195
If your matter is urgent and it is on a weekend or during evening hours, you may contact the administrator-on-call through the paging operator at 206-598-6190.
Harborview Medical Center:
Phone: 206-744-5000
Fax: 206-744-4114
Email: comment@uw.edu
Address: Resource Center, Ground Floor, Center Tower, Room 76 (GCT 76), Box 359942, 325 9th Ave, Seattle WA 98104-2499
When does reporter hear back?
None
Point of Contact Info
For your area’s specific patient relations office contact information, please visit here.
Other Considerations
None
